Taxionspot cab company Eindhoven

Terms And Conditions


Please read these terms carefully before using our services.

1) Definitions

General Terms and Conditions: The present General Terms and Conditions to the latest adopted text.

Entrepreneur: Taxionspot trading under the name or taxionspot, located at Houckgeeststraat 13, 5643 VS in Eindhoven and registered with the Chamber of Commerce under number 65752376.

Customer: Visitor, natural or legal person, who places one or more Bookings through and thus enters into a Transport Agreement with Carrier.

Parties: Entrepreneur and Customer together.

Booking: the placing of one or more ride orders through whereby Entrepreneur forwards them to Carrier, and plays a facilitating role in the payment of the placed Booking(s).

Trip: Transportation by cab booked by Customer with Company.

Offer: The offer made by Operator in response to the ride order placed by Customer through

Carrier: A company that performs a Ride for Operator and has entered into a Transportation Agreement with Operator for that purpose.

Driver: The person employed by Carrier to perform the Ride.

Customer Fare: The fare for a Ride that Customer charges to Operator.

2) Services

Operator provides a technical platform that enables Customer to book and purchase Rides from a Carrier.

Entrepreneur acts as an intermediary between Customer and Carrier and plays a facilitating role in the payment of the placed Booking(s).

The agreement for transportation is established between Client and Carrier by placing a ride order by Client through

The identity of Carrier is made known to Customer immediately after booking the booked Ride, through an email and text message.

It is possible that the Carrier of a Ride may be changed, Customer will be notified in a timely manner through an email and or text message.

Customer acknowledges that Contractor does not provide transportation services or act as a transportation company and that transportation is provided by Carrier, who is not an employee of Contractor.

3) Applicability

The Terms and Conditions apply to the booking and purchase of Rides by Customer through

Customer accepts the applicability of these Terms and Conditions as soon as Customer places a Booking through and therefore enters into a Transport Agreement with Carrier.

The provisions of these General Terms and Conditions apply in full; these provisions may be deviated from in writing only with the express written approval of Entrepreneur.

The Terms and Conditions will be made available to Customer digitally before he makes a final Booking.

Unless expressly agreed otherwise and in writing, the applicability of other General Terms and Conditions is excluded.

If one or more provisions of these General Terms and Conditions are at any time wholly or partially void or voidable, the remaining provisions of these General Terms and Conditions shall remain fully applicable. The Customer and the Entrepreneur shall in that case enter into consultation to agree on replacement of the void or nullified provisions. The purpose and meaning of the original provisions will be taken into account as much as possible.

In case of ambiguity regarding the interpretation of one or more provisions of these General Terms and Conditions, the interpretation shall be made in the spirit of these Terms and Conditions.

Should a situation arise between Customer and Entrepreneur that is not regulated in these Terms and Conditions, this situation should be assessed in the spirit of these Terms and Conditions.

Operator may amend these Terms and Conditions from time to time. The amended version will be published on and applies to the Booking placed by the Customer. The Customer is advised to read the General Terms and Conditions (again) before placing a (new) Booking.

4) Customer requirements

The minimum age to book a Ride through is 18 years or older. Customer declares to be of age when booking the Ride. Operator has the right to verify the age of Customer. Should this not match the actual age, Operator has the right to terminate the Agreement with immediate effect and not perform the Ride. Customer is not entitled to a refund in this case.

Customer, when placing a ride order through, shall enter a valid email address and telephone number where he or she can be reached. Customer bears responsibility for the accuracy of his or her details, as well as the accuracy of placing a Booking.

Operator is entitled to block Customer from and make booking of Rides impossible. If Entrepreneur decides to do so, Entrepreneur shall immediately inform Customer by email and or text message.

5) Obligations of Entrepreneur

Operator will make every effort to ensure the proper functioning of, but can not guarantee that it will at all times fully and uninterrupted functioning. Operator shall at all times make every effort to resolve any (Internet) malfunctions or other problems with the functionality and accessibility as soon as possible.

Customer can ask questions to Operator and, within 7 days after execution of the Ride, submit complaints about the handling of the Booking and/or the service of Carrier. After this period, taxionspot has the right not to consider the complaint.

Operator is responsible for processing payment from Customer in respect of the Booking placed by Customer. Operator bears the debtor risk in the event of non-payment by Customer and is entitled to initiate collection measures.

6) The Offer

The Offer by Operator on behalf of Carrier to Customer is without obligation. Operator is entitled to change and modify the Offer. If Operator proceeds to do so, it will inform Customer.

Each offer contains such information that it is clear to the Customer what the rights and obligations are, which are attached to the acceptance of the Offer. Furthermore, the offer contains a complete and accurate description of the services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the Customer.

All specifications and data in the Offer are an indication from which no rights can be derived and cannot be a reason for compensation or dissolution of the agreement.

7) Booking a ride

Customer can book a Ride to Eindhoven from Entrepreneur throughout the Netherlands through the online booking system at Customer can book a Ride for within 20 minutes or Customer can book a Ride for a later time.

For Rides from the airport, Customer must provide the flight details when placing the Ride Order so that Carrier can take them into account. Should Customer not provide the flight details, the pick-up time specified by Customer will be leading for the Carrier.

After the Booking, Customer will immediately receive a confirmation of the booked Ride on the specified email address and a text message on the specified phone number. After termination of ride, Customer will receive an email address to leave a review.

If the data provided by Customer turns out to be incorrect, Customer can change it on his overview page. Should this fail, Customer should contact taxionspot.

Customer is responsible for the accuracy of his data, as well as for the correctness of placing and checking his Booking. Operator is not liable for incorrect (flight) data transmitted by Customer.

It is possible to bring extra luggage, special luggage during the Ride. Customer must indicate this when booking the Ride. Should it still not be possible to take along, Carrier will contact Customer and a solution will be sought.

If Customer is carrying such a large amount of luggage that the use of a cab van or multiple cabs is necessary, Customer must ensure that he books the correct transport category or multiple cabs. Should this not be done, taxionspot is entitled to charge extra for this.

It is possible to take small children on the Ride. Customer is hereby responsible for bringing a child seat.

8) Canceling or changing a ride

Customer has the right to change or cancel the Ride up to 2 hours before the agreed pick-up time. Any amounts paid will be refunded in full (minus any transaction fees). A cancellation must be communicated to the Carrier by telephone, as well as through taxionspot's online cancellation environment. Online cancellations are only possible when Customer has an account with taxionspot.

If the pick-up location of the Ride is changed, additional charges will apply if the pick-up location is further from the previously specified address. These must be settled in cash with Carrier. The same applies to intermediate stops not specified in the Booking.

If the Ride is cancelled less than 2 hours in advance, Customer is not entitled to a refund.

Operator is entitled to cancel a booked Ride up to 24 hours in advance for any reason. Customer will be refunded the amount already paid, but is then responsible for arranging (and paying for) replacement transportation.

9) The execution of a ride

Driver will pick up Customer at the agreed upon time, at the front door of the address provided by Customer. If this place is not accessible by vehicle, Driver will park his vehicle as close as possible and inform Customer of this.

For Rides from the airport, Customer should call Carrier after flight landing to coordinate where to meet.

Customer must be able to identify himself to Driver through the confirmation email address or confirmation text message received.

Customer is responsible for the accuracy of his data, as well as for the accuracy of placing and checking his Booking. Should there be more passengers and/or luggage during the execution of the Ride than entered in the Booking by Customer, Driver is not obliged to take the additional passengers and/or luggage.

The Ride will be conducted according to the General Terms and Conditions for Taxi Transport of trade association KNV Taxi . If these Terms and Conditions differ from these Terms and Conditions in any respect, the latter shall prevail.

If no cab has arrived at Customer ten minutes after the agreed time, Customer should always first contact Carrier via the telephone number provided. If telephone contact is unsuccessful or Carrier indicates that the cab will not be there in time, Customer should contact via taxionspot's emergency number. This number can be found on the website of taxionspot. A solution will then be sought together.



10) No show Customer and waiting time Driver

Customer is not entitled to a refund if there is a no show. A no show occurs if Customer is not present at the agreed location within ten minutes of the agreed pick-up time. Carrier is obliged in the meantime to make demonstrable attempts to contact Customer.

For transport from the airport, a different waiting time for Driver applies, namely one hour and ten minutes after landing of the Customer's flight. The flight details provided by Customer at the time of Booking shall serve as the basis for this. Carrier will monitor the flight. Customer is also obliged to keep Carrier informed of delays at the airport, using the telephone number listed on his confirmation email address. If Customer has not provided a flight number or has not provided a correct flight number, Article 10.1 will automatically come into effect. Hereby, the entered pick-up time will be maintained.

If the waiting time exceeds one hour and ten minutes after landing of the aircraft, Driver is entitled not to wait and it is considered a no show. In consultation with Customer, it may be agreed to wait. The Driver is entitled to charge a waiting fee for this, this can be paid in cash in the cab.

If the actual landing time differs so much (at least 3 hours) from the original landing time that it becomes difficult for Carrier to execute the Ride, a solution can be sought in consultation with taxionspot. Should this not succeed, Carrier is entitled not to execute the Ride and the Ride will be cancelled. Customer will receive a full refund (minus any transaction fees), but is responsible for arranging (and paying for) replacement transportation.

11) Payment

A Ride booked by Customer with Operator must be paid in advance to Operator. The Booking is not final until it is paid.

Payment may be made by various payment methods. Operator may charge a surcharge for certain payment methods. If a surcharge applies, it will be stated in the booking process under payment methods.

Toll and ferry fees, as well as charges for additional miles driven due to Customer changing the route after boarding with Driver, must be paid directly to Driver.

Any gratuity is not included in the price. The customer is free to choose whether or not to tip the Driver and the amount.

12) Liability

Operator acts as an intermediary for Carrier and plays a facilitating role in the payment of the placed Booking(s). The transport contract is established between Customer and Carrier after Customer places a Booking through

Operator shall not be liable for any damages of any kind, including lost profits, lost data, personal injury, or property damage related to, in connection with, or otherwise arising from the use of the (transportation) services offered by Carrier. This responsibility and liability rests with Carrier in accordance with Article 12 of KNV Taxi's General Conditions of Taxi Transport.

Operator shall not be liable for delay or failure resulting from causes beyond its reasonable control.

In no event shall the total liability of Operator for services provided to Customer exceed five hundred euros (€500).

13) Privacy

Entrepreneur enables Customer to create an account on, where personal data is entered and stored.

Entrepreneur will respect the privacy of Customer and handle the obtained (personal) data with care. This in compliance with the General Data Protection Regulation (AVG).

When booking the Ride, Customer agrees to provide the required personal data to Carrier.

Entrepreneur reserves the right to approach Customer for things such as newsletters, sweepstakes, gifts, et cetera. This can be done both online and offline, but only to the (email) addresses provided by Customer.

14) Intellectual Property

All intellectual property rights pertaining to and/or resulting from the services provided by Entrepreneur rest with Entrepreneur. Customer only acquires the rights of use expressly granted by these terms and conditions and the law. Any other or further right is excluded.

The documents provided by Entrepreneur to Customer are exclusively intended to be used by Customer. Customer is not allowed to disclose and/or reproduce obtained information in any form whatsoever. This includes processing, selling, making available, distributing and integrating - whether or not after processing - in networks.

All information provided by Entrepreneur remains the property of Entrepreneur.

Entrepreneur reserves the right to use the knowledge acquired in the execution of the work for other purposes, provided that no confidential information of Customer is disclosed to third parties in the process.

15) Applicable law

These General Terms and Conditions and the Agreement between Customer and Entrepreneur are governed by Dutch law.

Any dispute arising out of or related to these Terms and Conditions and/or Agreement shall be submitted to the competent court in the place of business of Entrepreneur.

© Taxionspot
Houckgeest Street 13
5643 VS Eindhoven
+31 040 2405999

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